Customer Care Solutions

Thorough, customized customer care is one of the factors that set companies apart: today's consumers want prompt, courteous responses, fast claims management, and efficient, cutting-edge services. If they do not obtain all of the above, they look elsewhere.

By choosing the customer care solutions offered by Si Servizi, you can provide your customers multi-lingual, multi-channel, fully customizable services, without having to acquire the necessary technological infrastructure and resources.

Call Center Services: inbound/outbound services via operators or IVR technology, available twenty-four hours a day, seven days a week. We can provide a complete service or partial solution to manage “emergencies” (overflow, coverage of seasonal peaks) and coverage of nights or holidays.

Claims Management: from the acceptance of the claim to retrieval and chargeback, correspondence management, optical storage, and detailed, customized monthly reports summarizing activity for the client.

Risk Management: the activities to prevent and monitor fraud (issuing/acquiring, debt/credit). This is a service to which we attach fundamental importance. For this reason, we entrust it to a team of specialists capable of managing both analysis (transaction monitoring, the use of fraud-detection instruments and the tuning of associated rules, relations with cardholders and international circuits) and investigation (review of authorizations and transactions; management of relations with foreign correspondents, the magistracy and law enforcement personnel).

Back Office: we have a unit dedicated to back-office management, an activity that is not always given the attention it deserves, even though it is fundamental to ensuring effective service. Back-office activities include:

• data entry and management of personal particulars
• management of returned mail
• e-mail management: sending informational and service materials
• mail management: sending forms, application forms, marketing brochures, account statement reprints
• optical storage
• management of DD authorization and non-payment
• pre- and post-sales technical support for merchants with virtual POS
• materials management
• management of urgent mailings

Internet and Mobile Services that may be fully customized to meet the client's needs:

• consultation of card account
• online account statement
• security alerts via e-mail and text messagePhone collection

Teleselling and Telemarketing